Terms & Conditions

Terms and conditions of course bookings


These Terms and Conditions of booking and the cancellation and refunds policy (together, the "Conditions") shall apply to a learning Event organised and administered by Value Glide Ltd ("we", "our", or "us") and made available to the participant ("you" or "your").


The Event

We recommend that multiple people from your organisation participate in the training to enable shared reflection and apply the learning to your context. Colleagues attending together increase the efficiency and sustainability of the teaching and the value of your investment.



Upon payment of the fee in cleared funds, you may:

  • Participate fully in the Event and receive.
  • Student Workbook.
  • The booking fee includes your first exam attempt when the course requires a certification exam.
  • Highly experienced and qualified trainer.
  • After class, access the trainer for questions or support on the course topics.

Cancellations and Refunds


Cancellations by you

We offer a 100% refund if you cancel your place more than 15 working days before the Event. For cancellations with less than 15 working days before the Event, we do not offer a refund, but you will be able to transfer your place.


Cancellations by us

We reserve the right to postpone or cancel this Event if there are insufficient registrations or presenters cannot attend. When Value Glide cancels the Event, we will notify you no later than seven days before the Event with a full refund option.  


Changes by us

We may change instructors for qualified alternative instructors with equivalent experience. 


Transport and accommodation

Please note that the Events can be subject to changes in date and venue. We recommend that you make changeable and refundable accommodation or transport bookings. We will not be responsible for any incurred costs.


Force Majeure

Suppose the performance of our obligations as set out in these Conditions shall be delayed by a Force Majeure event. In that case, we shall have the right to suspend further performance of our obligations without liability until the cause of delay shall no longer be present.

For these Conditions, a Force Majeure event shall mean an event beyond our reasonable control, including but not limited to strikes, lock-outs or other industrial disputes (whether involving a parties workforce or any other party), failure of a subcontractor to perform, failure of a utility service or transport network, power failure, telecommunication failure or internet failure, an act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm.


Data Policy

We need to hold the information you provide for administrative and operational purposes. Summary information, including personal information such as contact details, will be provided to trainers. The personal information you provide may also be made available to organisations involved in administering, organising, or supporting the Event, including organisations outside the Euro unity.

 You now consent to the processing, disclosing and transferring of your personal information for the purposes described above.

 We will only use your personal information after the Event for direct marketing. We will send you information about our offers, training or other valuable articles to help you practice what you learnt. You can at any time withdraw this consent by unsubscribing from the emails.


Warranties and Liability

Whilst we shall use reasonable skill and care regarding organising and providing the Event, we do not guarantee that you will receive any particular outcome or result regarding your attendance at the Event.


Under no circumstances shall our liability to you arising out of or in connection with these Conditions exceed the total amount payable by you to us in respect of the booking fee. To avoid doubt, our liability to you shall not extend to any indirect or consequential loss or damage suffered or incurred by you. 


Notwithstanding the above, we do not exclude or limit our liability for:

  • personal injury (including sickness and death) to the extent that such injury results from the negligence or wilful default of us or our employees; or
  • fraud or fraudulent misrepresentation; or
  • any breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
  • any other liability to the extent the same cannot be excluded or limited by law.


We reserve the right to vary the event programme at any time.

We are not responsible for the views or opinions of instructors, session leaders, or other participants.