By Nader Talai • March 22, 2018

Five steps to improve your system of work

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Follow these five steps to improve your system of work 

1 Understand the end to end system of the value flow to the customer

    • Study how the flow of work and visualise your work and map the flow
    • Run the map, watch work items flow through the map
    • Limit the number of tokens

2 Understand the system capabilities

    • Types of work
    • System lead time for fulfilling each type of work
    • Arrival rate for each type of work
    • Departure rate for each type of work
    • Failure demand for each type of work, demand caused by failure to do something or to do something right for the customer – John Seddon

3 Understand your system variability

    • For each type of work, measure
    • Common cause variation, act on the system to change the common cause variation
    • Assignable cause variation, act on the cause to remove assignable cause variation

4 Measure the flow efficiency for each type of work

    • Measure the flow of each major knowledge discovery step

5 Purposeful change

    • understand the root causes of the failure demand and tackle them
    • Use the arrival, departure rate and the flow efficiency to target your improvement efforts and achieve better results for your investment
    • Evolve your system of work and improve your system of work

 

Kanban Management Professionals are experts in visualizing and improving the system of work. 

 

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