Resist jumping into delivery, before understanding the problem
The presenting problem is rarely the real problem. We are conditioned to have solutions even when we don't understand the problem and the higher up in the organisation we go the more we feel the pressure to come up with solutions. It is expected of us to have the solution and we are hesitant to say I don't know what the solution is I need to go and study the system and find out what the underlying problem is and then experiment to find a solution for our context. Instead with come up with a solution based on what has worked before which may or may not work. Once we commit to solution because we have now invested political and emotional capital in it we pursue it even when it is the wrong solution. One way to guard against our biases blinding us is to set out to invalidate our assumptions about the solution.
It is okay to say I don't know, I am going to find out.